A man shared his near miss with a scammer posing as a broadband operator in an attempt to break free into his bank account.
Almost 200 people responded to and shared a post that appeared on a Facebook group called Keep Cash – UK.
In it, the man says he was tricked into sharing his bank account information and felt “stupid” but his quick reaction leads him to contact his bank and although the money appeared to have left his account, it had not leaving the bank yet.
Because of this little-known delay, all of his money was recovered from the bank and the man felt he should share his story in hopes of stopping other thefts.
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The BT customer was manipulated in order to pass on his personal bank details
(Image: Facebook)
Citizens Advice has said that over 36 million Brits have been scammed this year and we are only halfway there.
While warnings and warnings appear regularly so that consumers and users are aware of the warning signs, the scammers are becoming more and more sophisticated.
In this case, the man was having issues with his broadband provider BT so he just happened to be hoping they would get in touch with him.
He said, “First they told me they were talking about a problem with my broadband that I actually have and that needs to be sorted out.
“Maybe you were just lucky.”
Added to this was the skillful use of information to manipulate him.
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The post says, “Then they pretended to fix my broadband online.
“They maintained my belief that they were BT by posting exact snippets of information that only BT should have had, such as: B. When my bill is due and how I pay it.
“To do this, they must have received BT account information.”
Eventually he discovered the call was fake and panic set in when he checked the available balance on his account, but what he did next saved the day.
He continued, “… when I called my bank, the money was already gone from my account, but it was obviously not left the bank because they could get it back and put it back.”
“Now it’s over and sorted, I was thinking, how could I be so stupid?” It was then that I realized how skilfully it was done. “
Other people in the group shared their cheating experiences with a saying, “Had a couple of these calls, my answer is to thank them for alerting me that there was a“ problem ”and that I was my engineering department gonna have to fix it.
I don’t know why, but they always hang up! “
Another said, “Get them regularly. I let them smell for a while and then tell them to call them back.
“Phone is dead.”
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What to do if you believe a call from BT Broadband is a scam?
BT Broadband says if you experience any of these events it is likely a scam:
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The caller sounds urgent or threatening
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You are asking for remote access to your computer
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You ask for personal data, passwords or bank details
If you think you are dealing with a scammer, end the conversation and never give out personal information, passwords, or banking details.
BT says to do the following:
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hang up
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If they claim to be from BT, report the call
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If you have Call Protect, blacklist the number
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If they claim to be from a reputable company, find the company number and call back
You can also follow the advice of Action Fraud and the Take Five campaign to check something out. If it looks suspicious, contact the company directly, but never click links in messages or emails.
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