Newport-based chatbot specialist Envolve Tech won this year’s 15th Annual Performance Marketing Awards for Best Emerging Technology or Start-Up, which honors the most innovative and groundbreaking campaigns, companies and individuals in the industry.
The Envolve Tech team gathered over pizza to witness his triumph in the virtual awards and to celebrate an incredible first full year as affiliate-based technology. During this time they achieved growth in the key areas of customers, sales and commissions of several thousand percent and established the company as one of the most important technology providers in the affiliate sector.
CEO Emma Smith said:
“I am so proud of our entire team that they won the Best Emerging Technology or Start Up Award at the Performance Marketing Awards. Being a tech start-up is a tremendous team effort and I’m really excited that all of our hard work is paying off. ”Chairman Mark Smith said,“ We are thrilled to be recognized for the incredible advances Envolve has made with virtual shopping Assistant did and continues to do. Since Envolve entered the affiliate scene less than 18 months ago, it has gotten better and better, delivering a fantastic experience for retailers and consumers alike. “
Envolve’s artificial intelligence-based virtual shopping assistant identifies and converts sales opportunities in customer chat channels while reducing customer service costs. It was recognized by the jury for combining a number of key areas that ensure that the human touch is maintained in this highly automated world. The company built a data analysis team to correctly answer questions and also focus on important events, from Valentine’s Day to Mother’s Day, Christmas to relevant sporting events – and offers the user the human-level experience that is often lacking in chat . Bot arena. By 2020, the handover rate had been reduced from 30% to 5% – this means that an astonishing 95% of the inquiries to the virtual shopping assistant were answered successfully.
The Performance Marketing Awards jury praised Envolve Tech for:
“An innovative approach to the chatbot space that offers a low risk and demonstrable return on investment. Envolve Tech got off to a serious start in a difficult year for any company, and I look forward to seeing how their technology will evolve! “
Envolve Tech has received funding from the Development Bank of Wales to support its growth plans, participated in the Welsh Government’s Accelerated Growth Program and has been supported by a number of its programs including Smart Cymru and Trade Support.
