In the US and Canada, 43% of industry participants either somewhat or strongly agreed that new technology adoption over the past two years was critical to the survival of their business, according to the study, according to the study
In a new research study, titled Hospitality Industry Report: Technology Trends, The Future of Restaurants and More, Lightspeed surveyed over 2,000 global restaurant owners, operators, managers and diners to see how their views of the industry have changed over the past year to have. for better or for worse and how they want to adapt and adapt.
“More and more people, both restaurant employees and customers, come up with the idea of using technology to automate and streamline processes,” notes Stephanie Resendes, Content Specialist at Lightspeed. “This is another trend linked to labor shortages. Once viewed as a job killer, today automation technology is necessary to fill the gaps and support a smaller workforce. “
Key restaurant technology insights include:
- 50% of hospitality businesses in the US and 51% in Canada plan to deploy some form of automation technology within the next 2-3 years.
- In the US and Canada, 43% of industry participants either somewhat or strongly agreed that new technology adoption over the past two years was critical to the survival of their business.
- Most diners want to support restaurants by ordering directly in the restaurant and not through a third-party app.
Download the full report for more detailed data and insights into the future of technology in the hospitality industry.
